Ross-IT

We take pride in the services that we offer, striving to adhere to our motto of “Quick. Reliable. Affordable” Ensuring that when we undertake a job for you that it is completed quickly, by professional technicians giving you a reliable service at a price you can afford. There are NO hidden costs in the services we offer, everything is explained to the customer including the possible risks, so it is all as it appears. If something arises that requires extra attention then you will be notified before anything is done to ensure you have total control.

Ross-IT was founded in 2012 and has over 10 years experience in all aspects of computer repair and other areas of IT services. Ross also has 7 years of college & university under his belt acquiring him a number of qualifications including a Computer Solutions Networking Degree & A bachelor of Science Degree (2:1).

We specialise in the repair of all makes and models of laptops and computers, as well as upgrades we also have a number of refurbished laptops and PCs for sale. We also offer website design and Search Engine Optimisation at an affordable cost. We have a fully kitted out workshop with all the latest technology has to offer so rest assured your computer is in safe hands.

A lot of our work comes from recommendations from our previous customers, and we believe this adds strength to the fact that we go the extra mile to offer great customer service and that our reputation speaks for itself.

What our customers have to say about us

  • Holy moly this new machine is fast!!! Thanks for the quick turn around time and all your help and support building it when my old one went by the boards. My software compiling and builds seems instantaneous. It's such a pleasure! Your service, speed and advice was immeasurable! And you always replied promptly and efficiently. Will recommend and use you guys again!

    Paul van Jaarsveld Avatar Paul van
    22/10/2024

    Amazing service. Managed to diagnose and fix the fault on my PC within 4 hours. Greg was very polite and knowledgeable. This is all at a very competitive price and I would absolutely return to them should I run into another fault.

    DaveMate 27 Avatar DaveMate 27
    17/10/2024
  • I had an issue with my laptop. Stood to lose all my docs: a great deal of work which I (foolishly) hadn't backed up. I was also on a time crunch because I had to be in another city 36hrs after I dropped off my device. Many thanks to Greg and his techs for saving ALL of my data as well as upgrading my system. They did this in-time for me to be where I needed to be; they were professional and absolutely lovely to deal with. I'm very grateful, and highly recommend their services to anyone stuck in a techy bind.

    Teddy Mak Avatar Teddy Mak
    10/10/2024

    The most amazing service. Ross was from the start friendly, professional, honest and incredibly quick at repairing my broken Mac book. He kept me informed through the process from booking it in, until when it was ready to collect. 100% genuine. Whilst I don’t want another broken laptop if I did he would 100% get my business! Thank you so much 😃💻

    Amy Burch Avatar Amy Burch
    09/10/2024
  • Dropped my MacBook Air off at the workshop of Ross-IT and they spent a week conducting tests to identify a problem I’d been experiencing for a couple of months. In the end their thoroughness (including a good deal of housekeeping!) got the MacBook running sweetly again and made me a very happy man!

    Peter Tanner Avatar Peter Tanner
    04/09/2024

    Highly recommend this service! Ross and the team were absolutely fantastic and provided a seamless and quick service when my laptop wasn't working. Being self-employed with my laptop as my only tool, I couldn't have been more grateful for such a brilliant, thorough and friendly service. Could not recommend highly enough. Thank you!

    Rebecca Bellerby Avatar Rebecca Bellerby
    28/08/2024
  • Took my new laptop to the Ross IT team when it developed a fault. They spent a few days trying to recover it, but to no avail due to a hardware issue. They were super clear, very open, and as they couldn't make any progress didn't charge me. I returned the old laptop and came back to Ross IT later on and purchased from them a really excellent refurbished unit which is working flawlessly. Highly recommended. Thanks guys.

    Barnaby Crocker Avatar Barnaby Crocker
    17/08/2024

    Exceptionally professional service. Great communication, very quick turn around of the repair and lovely guy too. Will be using again.

    Gary Tuttlebee Avatar Gary Tuttlebee
    26/07/2024
  • Cleaned my boyfriends PS5 very quickly for an extremely good price Great customer service, friendly kind people They have an express option, where you can pay extra to jump the queue, but sometimes this won't be needed because if you drop it off early morning, there's a high chance they will fix it on the same day before they close late afternoon If you have any console, laptop, PC or Mac issues, use Ross IT!

    Gemma Anderson Avatar Gemma Anderson
    19/07/2024

    Ross-IT worked on my laptop and I am very happy. They are professional and didn’t take very long to get my laptop back to me, plus they cleaned my screen, which I thought was hopeless since I couldn’t seem to get it clean. What a very pleasant surprise! Thanks Ross-IT! Highly recommended.

    Nancy Burdikin Avatar Nancy Burdikin
    11/06/2024
  • Superb experience! Had a long running WiFi issue on my MacBook Air and no one else around could identify the problem w it. Ross IT identified the issue correctly and fixed it a reasonable price. The service was prompt and efficient. Thank you so much!

    MBK Avatar MBK
    16/05/2024

    Just an amazing experience! I don't have enough good things to say about Ross-IT other than I am confident they can fix ANY computer issue at a more than reasonable price. Will highly recommend them to anyone who asks about a good place to take their computer.

    Daniel Hernandez Avatar Daniel Hernandez
    25/04/2024
  • Super reliable and knowledgeable. Really honest about timescales and great price. Wouldn’t hesitate to recommend for website builds or equipment.

    Clayer Bee Avatar Clayer Bee
    20/03/2024

    I recently had my laptop repaired by the skilled technicians at Ross-IT and I couldn't be happier with the service I received. They were professional, knowledgeable, and took the time to explain the issue to me in a way that I could understand. The repair was completed quickly and my laptop is now running as good as new. I highly recommend Ross-IT to anyone in need of laptop repairs. Thank you for the excellent service!

    Beth Harper Avatar Beth Harper
    20/03/2024
  • Used Ross to fix my Macbook Pro as was constantly having problems with it - it's now completely fixed and runs just as smoothly. Highly recommend.

    Luis Hurley Avatar Luis Hurley
    08/02/2024

    Thank you so much Ross IT, they have fixed 2 all in ones and 2 laptops for us, including hard drive removal etc. Excellent service, excellent communication, will definitely use again and again.

    Emma Williams Avatar Emma Williams
    12/01/2024
  • Had a nightmare when my partner spilled water over a laptop containing work files in the week before Christmas. Spoke to the team and within 24 hours had the files removed and saved. The laptop couln't be saved, but the team set us up with a new device, with the files already uploaded, for an incredible price, all within a day. Incredible service from a small buissness, highly reccomend them if you're in need

    Daniel Jones Avatar Daniel Jones
    01/01/2024

    Awesome service. They did the job as well as it could possibly be done. My Laptop looks brand-new. They also went above and beyond to save data from my USB which I thought was unsalvageable.

    Ghaffar Khan Avatar Ghaffar Khan
    27/12/2023
  • An amazing experiencing from the phone call to collecting the computer. Ross was open and honest from the start with no hard sell. I took my PC in the morning, good communication throughout the day and picked it up clear and fast in the afternoon.

    Simon Vincent Avatar Simon Vincent
    12/12/2023

    Fantastic service. Ross was able to sort out 2 laptops with issues really quickly and give me options tailor made to meet my needs at a reasonable price. There was no hard sell and it’s clear that Ross is all about resolving customer issues and customer satisfaction comes across strongly as a priority for him. Will definitely be using Ross IT for all my IT needs going forwards. Thank you Ross.

    Karen Welch Avatar Karen Welch
    26/11/2023
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